Effective Date: January 2021

At Huvo, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and protect your data when you use our services, visit our website, or engage with us in other ways.

1. Information We Collect

We collect personal data that you voluntarily provide to us when you:

• Fill out forms on our website
• Make purchases
• Contact us via email, phone, or WhatsApp
• Book appointments with our stylists

The information we collect may include:

• Personal Details: Name, email address, phone number, and postal address
• Payment Information: Credit/debit card details and other payment-related information
• Photographs: Photos you upload of your current hair and desired hairstyle
• Communications: Email or WhatsApp conversations with our team
• Usage Data: Information about how you interact with our website, such as IP address, browser type, and usage activity

2. How We Use Your Information

We use the information collected in the following ways:

• To Provide Services: Creating custom hairpieces, processing orders, and booking appointments.
• Communication: To send you emails, WhatsApp messages, and other notifications about your order, booking, or upcoming appointments.
• Marketing: To send you promotional offers and information about new products or services (with your consent).
• Improvement: Analyzing how customers interact with our website and services to improve our offerings.

3. How We Protect Your Information

We take appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

• Secure encryption of sensitive information (e.g., payment data)
• Regular monitoring of our systems for vulnerabilities
• Limiting access to personal information to only those employees who need it

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, delivery companies, stylists, or web hosting services).
• Legal Compliance: If required to comply with legal obligations or protect our rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and customize content. You can modify your cookie settings through your browser at any time.

6. Your Data Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate information.
• Deletion: Request that we delete your personal data, where legally permitted.
• Opt-out: Unsubscribe from marketing communications at any time by clicking “unsubscribe” in an email or contacting us.

To exercise your rights, contact us at hello@iamhuvo.com.

7. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email:hello@iamhuvo.com
• Postal Address: Bartle House, Oxford Court, Manchester, M2 3WQ